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Warranty Information

 Below you will find the warranty information for all Calibre Fitness Products. If you are experiencing a problem with one of our products, please fill out a warranty claim form found here

 

'MASTER-KRAFT' FULL COMMERCIAL CARDIO EQUIPMENT LIMITED WARRANTY

Australian Gym Supplies warrants all new Master-Kraft products to be free from defects in materials and manufacture for the warranty periods set forth below. The warranty periods commence on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the buyer must notify Australian Gym Supplies within 30 days after the date of discovery of any non-conformity and make the affected product available for inspection by Australian Gym Supplies or its service representative. Australian Gym Supplie’s obligations under this warranty are limited as set forth below.

All Commercial Cardiovascular Products manufactured and sold after January 1, 2017, are subject to the terms and conditions set forth herein:

Structural Frame 7 years
Display PCB 2 years
Key Pad 1 year
Motor Controller 2 years
Durable Wear Parts 1 year
Treadmill AC Drive Motor 5 years
Generator/EMS/ECB Brake 2 years
Other Parts Not Listed 1 year
Labour 1 year

 

Please Note:

* Each treadmill requires a 10 AMP dedicated line/circuit to receive benefit of warranty

* Excludes any damages caused by misuse or abuse of equipment.

 

'MASTER-KRAFT' STRENGTH TRAINING EQUIPMENT LIMITED WARRANTY

Australian Gym Supplies warrants all new Master-Kraft products to be free from defects in materials and manufacture for the warranty periods set forth below. The warranty periods commence on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the buyer must notify Australian Gym Supplies within 30 days after the date of discovery of any non-conformity and make the affected product available for inspection by Australian Gym Supplies or its service representative. Australian Gym Supplie’s obligations under this warranty are limited as set forth below.

All Commercial Strength Products manufactured and sold after January 1, 2017, are subject to the terms and conditions set forth herein:

Frame 12 years
Rotary Bearings, Weight Stacks, Pulleys, Guide Rods, Structural Moving Parts 2 years
Cables, Linear Bearings, Springs 1 year
Upholstery, Handgrips, All Other Items 6 months
Labour 1 year

 

'FITLUX' SEMI COMMERCIAL CARDIO EQUIPMENT LIMITED WARRANTY

Structural Frame 3 years
Display PCB 1 year
Key Pad 1 year
Motor Controller 1 year
Durable Wear Parts 1 year
Treadmill Drive Motor 1 year
Generator/EMS/ECB Brake 1 year
Other Parts Not Listed 1 year
Labour 1 year

 

COMMERCIAL WEIGHT TRAINING EQUIPMENT LIMITED WARRANTY

1 year warranty against faulty workmanship

* Does not cover damage caused by misuse or neglect

* Excludes wear and tear


All other Calibre Fitness products and accessories are covered by a 6 month limited warranty.

Please note: Unless a product is specified as being 'Commercial Rated', it is assumed to be of 'Domestic' quality. A Domestic quality product is for home use only and is not covered under warranty for any other use, nor is the product covered for use by athletes or sports professionals.

 

CONDITIONS AND RESTRICTIONS

This warranty is valid only in accordance with the conditions set forth below:

1. The warranty applies to product sold by Australian Gym Supplies only if: a. it has been serviced by an authorised Australian Gym Supplies service provider. b. it remains in the possession of the original purchaser and proof of purchase is demonstrated. c. it has not been subjected to accident, misuse, abuse, improper service, or non-manufacturer modification. d. claims are made within the warranty period.

2. This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes advised or stipulated in the product owner’s manual specifications, or failure to provide reasonable and necessary maintenance as outlined in the owner’s manual.

3. Australian Gym Supplies is not responsible for Internet connectivity to its products. This restriction applies to services, such as those provided by an Internet service provider (ISP), and also to hardware related to Internet connectivity, such as Ethernet cabling, routers, servers and switches.

4. Australian Gym Supplies is not responsible for the quality of television, video, audio, or other media supplied to its products. This restriction applies to services, such as those provided by a cable or satellite television provider; to signal strength and clarity; and also to hardware related to the reception and delivery of television, video, audio, and other media. Such hardware can include (but is not limited to) audio, video, and radio-frequency (RF) cabling, connectors, receivers, modulators, combiners, distribution amplifiers, splitters, and so on.

5. Australian Gym Supplies cannot guarantee that the heart rate measurement system on its products will work for all users. Heart rate measurement accuracy varies based on a number of factors, including the user’s physiology and age, the method in which the heart rate measurement system is used, external interference, and other factors that may influence heart rate acquisition.

6. Australian Gym Supplies does not warranty the work or product of third party companies (e.g., head end systems, low voltage wiring, etc.).

7. Australian Gym Supplies does not pay labor outside of Australia. Equipment limited warranty is void when equipment is installed in a country other than where sold.

8. Moving parts bolted to the structural frame are not included in the “Structural Frame” warranty (e.g., moving arms, seat and back pad assemblies, cross ramp assemblies, position adjustments, etc.)

9. In the case of commercial cardiovascular products sold into a residential (home) environment, the term of limited warranty coverage for mechanical and electrical parts is 5 years. All other terms of coverage under this warranty remain the same regardless of where the equipment is installed or used.

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